Security & Privacy — Tlyck Travel

What we store, and what we don't

Email and calendar

Connected through Google or Microsoft sign-in only. We never ask for or store your email password. You can disconnect at any time from your own Google or Microsoft account, without contacting us. Our Google integration is verified by Google and passed an independent CASA security assessment.

Supplier logins

Entered through a one-time vault page, never in chat. Stored encrypted on the platform server. Your assistant receives them only at the moment of use and keeps no copy in its own environment. No person, including the Tlyck team, can read them.

Credit card

Optional. By default your assistant places the booking and leaves payment to you. If you choose to add a card, it goes into the same encrypted vault, and we recommend a virtual card with a spending limit rather than your main business card.

Conversations and documents

Kept so your assistant remembers your clients, bookings and preferences. Never used to train models, never shared with another customer's assistant.

Where your data lives

Dedicated Hetzner servers in Nuremberg, Germany (EU).
Every assistant runs in its own isolated environment. No access between customers.
Server access is restricted to an encrypted private network, not the open internet.
Full automated backup every day, last 7 retained.

What your assistant will not do

Pay without your approval.
Book a non-refundable fare without your explicit approval.
Send an email or message to your client without you approving the wording.
Delete or file mail in bulk without showing you the count and a sample first.

Transparency

Every price it quotes states where the number came from: your confirmation or the supplier's own screen.
Every reply states one of three things: done, blocked on a specific thing, or waiting for something from you. It never reports a change it has not made.
Supplier portals are worked in a supervised browser session, and anything that changes a booking waits for your go-ahead.

Your assistant works for you, not instead of you.